How can we help?

FAQs

Size & Fit

How do I know what size to order?

Please refer to our size chart for accurate sizing information. You can find the size chart on the product page for each swimwear item.

Is everything true to size?

At Holipick, we take pride in our dedication to making sure that all of our pieces are true to size. The best way to choose the right size for you is to take your measurements according to our 'How to Measure' guide.

Payment Issues

What payment methods do you accept?

At this time, we only accept PayPal. Please refer to our Payment Method.

What should I do if there is a payment error?

If you are experiencing error messages when making a payment, please make sure you've entered all of your Paypal information correctly. If you continue to receive the payment error message, please contact Paypal for more information.

Can I use more than one coupon code on my order?

At this time, only one promotion (coupons, free shipping vouchers, promo codes) can be applied per order.

Where Is My Order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.

Can I cancel or modify my order?

Your order can be cancelled/changed before it is shipped. We aim to process orders quickly, so we cannot guarantee that we will be able to cancel or modify your order once it has been placed. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.For expedited assistance, please contact our customer service team at holipickswimsuits@outlook.com as soon as possible.

How can I get free shipping for my order?

You can click here to view Holipick's shipping policy. Please note that shipping fee is determined by the order value after any discounts have been applied.

How do I use coupon code?

To use a coupon code, enter it into the "Discount code" field during checkout and click "Apply".
Please note that each code can only be used once. Discounts cannot be combined with other promotions.

Delivery

How long does shipping take?

Please allow 3 business day to process in addition to the shipping times. For more information of shipping time, please click here.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $35 within the United States. For more information on shipping options and rates, please refer to our shipping policy.

If my order is delayed, what should I do?

If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Service Team. We'll be more than happy to help!

What should I do if I never received my order?

Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Service Team with the order number and we'll be happy to help.

Tips for shipping

A telephone number is required for delivery. Leave the correct email address in your order so that order confirmation and shipping confirmation will be sent.

Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Holipick.

Order confirmation & shipping confirmation

Order confirmation will be sent to the email listed on your order once you complete an order. Therefore, please ensure that your email address should be correct.

The shipping confirmation will be sent when your order is fulfilled and shipped to the destination. Please feel free to contact us if you don't receive any notification in 7 days. Email to: holipickswimsuits@outlook.com

Returns

What is your return policy?

We accept returns for most unworn, unwashed, and undamaged swimwear within 30 days of purchase. To initiate a return, please contact our customer service team at holipickswimsuits@outlook.com. For more information, please refer to our full return policy.

Can I exchange an item for a different size or color?

Sorry,the exchange is not available currently. However, you can use this return process and re-order a new one instead.

Please contact us via email to request a return. We'll send you a return instructions within 24 hours.

* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

I've received a damaged or defective item. What should I do?

We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.

Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible.

Make sure to include the information below:

1) Your order number
2) Describe the damage/defects and provide clear photos

I received the wrong item. What should I do?

Incase you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible.

Make sure to include your order number.

What should I do if my package is missing an item?

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact our Customer Service Team so we can look into this for you as quickly as possible.

I got the wrong size! Can I exchange for a smaller/bigger size?

Sorry, the exchange is not available currently. However, you can use this return process and re-order a new one instead.

Please contact us via email to request a return. We'll send you a return instructions within 24 hours.

* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

Do you provide free returns?

We currently are unable to offer a free returns service.

When can I expect my refund?

To ensure that we can process your refund quickly, please make sure that you strictly follow the instructions and provide all required information.

PayPal Time Frame: 3 Business Days

*If your account has not received a refund within the above time frame, please contact Paypal for more information.

Garment Care

How do I care for my swimwear?

To prolong the life of your swimwear, we recommend hand washing with mild detergent and cold water, and laying flat to dry. Avoid exposing your swimwear to harsh chemicals, such as chlorine or sunscreen, and do not machine wash or dry.

Contact Us

How can I contact your customer service team?

You can contact our customer service team at holipickswimsuits@outlook.com.

We are available Monday to Friday, from 9am to 5pm EST.